Return and Refund Policy
At Lionecs, we aim to provide decorative products that meet your expectations. This Return and Refund Policy explain how we manage returns, exchanges, and refunds for purchases made through our website. We have crafted this policy in clear, user-friendly language so you can understand your rights and responsibilities while shopping with us in Singapore.
Eligibility for Returns
Products purchased from Lionecs can be returned if they meet certain conditions. To be eligible:
- Items must be in their original condition, unused, and undamaged.
- Original packaging, tags, and accessories must be included.
- Proof of purchase, such as a confirmation email or invoice, must be presented.
Please note that certain items, such as personalized or custom-made products, may not be eligible for returns unless they arrive damaged or defective.
Initiating a Return
To start a return, please contact our team at info@lionecs.com within 7 days of receiving your order. Include your order details, a brief explanation of the reason for the return, and any relevant photos if the product is damaged or defective. Our team will guide you through the next steps and provide instructions for returning the item securely.
Return Process
Once a return request is approved:
- Pack the product securely to prevent damage during transit.
- Ship the item using a traceable method; Lionecs is not responsible for items lost during shipping.
- Keep the shipment receipt until the return process is complete.
After we receive the returned product and verify its condition, we will process the refund or exchange as requested.
Refunds
Refunds are issued using the original payment method, unless otherwise agreed. Processing time may vary depending on the payment provider and bank. Lionecs aims to complete refunds within a reasonable timeframe, typically within 14 business days after receiving the returned item. Any shipping charges paid initially are non-refundable, except when the product is damaged or defective upon arrival.
Exchanges
If you wish to exchange a product for a different item, please include your exchange request when contacting info@lionecs.com. Exchanges are subject to product availability. Once the original item is received and approved, we will ship the replacement item as soon as possible.
Damaged or Defective Items
If a product arrives damaged or defective, please notify us immediately at info@lionecs.com. Provide photos and order details to help us resolve the issue quickly. Lionecs will cover shipping costs for damaged or defective items and ensure a replacement or refund is provided promptly.
Personal Data Protection
In line with Singapore’s Personal Data Protection Act (PDPA), any personal information collected during the return or refund process is handled securely and used solely for processing your request. Your data will not be shared with third parties for unrelated purposes and will be managed according to our privacy practices.
Contact Us
For questions or assistance regarding returns and refunds, contact info@lionecs.com. Our team is available to guide you through the process and ensure a smooth and transparent experience.
By using Lionecs’ website and services, you agree to this Return and Refund Policy. This policy is designed to make returns and refunds clear, fair, and straightforward while keeping your information safe and secure.